I. Introduction

This After-sales Policy has been formulated to provide explicit directives for dropshippers and clients utilizing TeemDrop's services. It is imperative that the subsequent policies are meticulously reviewed. All disagreements must be presented via the official avenues stipulated by TeemDrop. Failure to adhere to this requirement may result in TeemDrop exercising its prerogative to implement suitable measures, potentially encompassing the limitation of account accessibility.

II. Dispute Submission Requirements

To ensure a smooth dispute - handling process, when opening a dispute, you are required to provide the following:
· Photos or videos to prove issues such as product damage. If photos are insufficient, please upload a video for a more comprehensive demonstration.
· Please provide relevant complaint screenshots, including the name of the complainant, the date, and the content. These may come from emails, dispute resolutions through payment gateways such as PayPal, or other communication channels.
In cases where our Dispute Resolution Team requests the return of products as part of the dispute process, you must arrange for the products to be returned to the designated location.

III. Refund, Resend, and Return Eligibility

A. Orders Delayed

For orders that lack tracking information, are in transit, pending, or have expired without delivery, the time frame for considering a dispute varies:
For orders shipped to the USA, if there is no successful delivery 45 days after leaving TeemDrop's warehouse, we will start to handle the dispute.
For orders shipped to Brazil, due to its complex customs procedures, we will process disputes 110 days after the order departs from our warehouse.
For some special shipping methods (to be specified in advance), TeemDrop may not be able to handle disputes related to delivery delays.
Notes:
Sometimes, the order may be held at the nearest post office to the buyer due to issues such as an incomplete address, uncollected packages, or a wrong number. In such cases, it is advisable for the customer to contact the local post office for delivery.
In certain regions with unique circumstances (e.g., Israel, where packages are frequently delivered to self-pickup lockers due to local conditions), customers are advised to reach out to the local post office for prompt delivery.
If the local tracking number shows delivery but the customer claims non - receipt, TeemDrop will investigate. However, please note that this investigation process may take 1 to 2 months, and we cannot guarantee a favorable resolution.

B. Orders not Received

If the tracking information confirms delivery, TeemDrop will not entertain refund or resend requests.
If the customer does not receive the package:
A non - delivery certification with an official seal from the local post office is required.
If the tracking information shows an alert for reasons such as:

Notes:
The local distributor will attempt delivery 1 - 3 times based on the actual situation. If the package remains unclaimed, it will be returned to the local post office for storage within 3 - 7 days. The customer is responsible for picking up the package; otherwise, it will be returned to our logistics company. TeemDrop is not responsible for lost products during the return process.
If the logistics company provides a return service to our warehouse, TeemDrop will place the returned products in your private inventory instead of issuing a refund upon receipt.
TeemDrop cannot offer a refund or resend if you fail to handle undelivered orders or packages destroyed by logistics companies.

C . Products Damaged

For packages that arrive badly damaged, TeemDrop offers a full refund or a replacement.
For packages that arrive partially damaged (excluding minor issues like loose threads, slight wrinkles, or small scratches), we offer a partial refund or a replacement.
Notes:
For fragile products, a refund is often the recommended option.
Due to long-distance international shipping, TeemDrop is unable to provide refunds or other after-sales services for damaged packaging boxes.
For ordinary and electronic products, the customer should file a complaint or open a dispute with you within 30 days of package delivery.
For service products, if TeemDrop provides a quality inspection service, we will refund you the cost of the product based on the price in the market. Otherwise, TeemDrop will not be responsible for related disputes.

D. Incorrect or Missing Products

TeemDrop has a strict quality control process before product dispatch. We handle incorrect or missing products as follows:
· For incorrect products, we offer a full refund or replacement.
· For products with issues like wrong color or size that do not affect product function, we will offer a refund or resend if you provide a screenshot of the customer's complaint including the name, content, and date.
· For missing parts that do not affect product function, we may offer a partial refund or resend the missing part; for missing parts that affect product function, we will resend the entire product.
· For missing accessories, we will resend the accessories.
Notes:
For size - related issues, please measure the product according to the correct method and provide a photo of the measurement. This will help our dispute team resolve your case more efficiently.

E. Orders Cancellation

TeemDrop ensures a full refund for order cancellations, provided the products have not yet been processed by the warehouses.
However:
· After payment, customized orders (e.g., Print - on - Demand orders, branding products) cannot be canceled.
· After payment, pre - order inventory orders cannot be canceled as they are special products reserved for you.
· After payment, orders for services like video or photo - related products cannot be canceled as we have already made arrangements after receiving the payment.

IV. Return Policy

A. General Return Conditions

TeemDrop only accepts returns within 7 days of the customer receiving the product. For products with no quality - related issues. The customer is responsible for all return shipping costs, and products should be returned to the designated TeemDrop warehouse.
However, in cases where the product has quality issues, the refund and resend terms shall take precedence. If the customer decides to return the defective product, TeemDrop will still require the product to be returned to the designated warehouse. The customer is responsible for all return shipping costs.

B. Return Process

Upon receiving the returned products at our designated warehouse, TeemDrop will conduct a second - round quality inspection.
If the product shows signs of damage, misuse, or other abnormal conditions during the inspection, it will not be accepted for storage. In such cases, no further action regarding the return will be taken, and the product may be disposed of or returned to the sender at their expense.
If the product passes the quality inspection:
A $1.50 inbound warehousing fee will be charged. You can choose to have the product stored in your private inventory or TeemDrop's public inventory.
Only the original product cost paid on TeemDrop will be refunded(stored in TeemDrop’s public inventory. Shipping fees, taxes, and other additional charges are non - refundable.

C. Return Instructions

Before initiating a return, customers should obtain a return authorization from TeemDrop through the official customer service channels.
When shipping the product back, please ensure to use a reliable shipping carrier and obtain a tracking number for the return shipment. Include all original packaging, tags, and accessories with the returned product.

V. Service Usage

A. Deadline of Opening Dispute

Upon the closure of an order status, which occurs 30 days subsequent to the tracking being designated as delivered, it is not possible to initiate a dispute, as the transaction has been finalized and cannot be reactivated. In scenarios where tracking data from a third-party logistics provider is inaccessible, the resolution of disputes may present significant challenges.

B. Force Majeure

TeemDrop is not responsible for any product damage or shipping delay caused by force majeure events, including but not limited to epidemics, international conflicts, strikes, wars, natural disasters (such as earthquakes, floods, storms, heavy snow), virus - related issues, and customs inspections. However, we will notify you through channels such as TeemDrop Chat, Email, or other communication tools.